Call Center Operational Manager

PT Askomindo Dinamika

We are a Telecommunication and IT Company that has been trusted as a Business Partner from our world class principals. We invite dynamic peoples who will actively contribute in further growing the business for the following position:

Call Center Operational Manager
(Jakarta Raya - Jakarta)

Responsibilities:

• Manages day to day activities within the call center operation develops, implements, and audits policies and procedures related to the flow of information and systems used within the operation
• Plays a lead role in the support team
• Ability to demonstrate and articulate creative thinking and a willingness to implement new approaches
• Ability to design/generate and implement systems necessary to collect, maintain, and analyze data
• Ability to review, analyze, interpret reports and performance statistics
• Able to communicate directly and well with both internal and external clients and management
• Strong planning, time management and organizational skills
• Forecast scheduling needs to meet daily service levels
• Knowledge of reporting methodology, principles and procedures
• Reporting, staffing and scheduling
• Establish standards of performance for the staff to achieve performance standards
• Responsible for departmental budget
• Real time productivity management, account service level
• Completion of required supporting documentation for Payroll processing, client reports, and internal reports
• Support marketing and sales activities

Requirements:

• Minimum S1 in any discipline from reputable University with GPA min. 3.00 in the scale of 4
• Have COPC Certified
• Min. 5 years experiences in call center
• Speak and write English fluently
• Skill in the use of computer and related software, including a working knowledge of Microsoft Excel and other Office applications
• Excellent communication skills, both verbal and written
• Excellent leadership and having strong managerial skill
• Customer oriented
• Able to establish and maintain good relations with co-workers and department heads
• Able to work comfortably with and assist a wide range of individuals in a variety of situations
• Display a high level of professionalism, integrity, and maturity
• Willing to work in long hours

If you feel that you meet all of those requirements, please send your Application Letter, Curriculum Vitae, Certification, Copy Transcript, recent Photograph, and other related supporting documents to:

hrd@iclindo.com or PO BOX 3358 JKP 10033